LEGAL

Refund Policy

Last updated: September 2026

We want you to be happy with your BNU Band or Card. Here's how returns and refunds work.

Return window

You may return an unused, unclaimed device within 14 days of delivery for a full refund.

Condition for return

• The device must not have been claimed/activated (see Terms of Service) — once a device is claimed and tied to a profile, it can't be resold, so claimed devices are final sale.
• The device should be in its original condition and packaging where possible.

How to start a return

Email [email protected] with your order number and the reason for your return. We'll confirm eligibility and send you next steps.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 3–5 business days. You'll receive an email confirming your refund.

Non-refundable items

Claimed/activated devices, and any device that shows signs of use beyond simple activation, are not eligible for return.

Damaged or defective items

If your device arrives damaged or isn't working as expected, contact [email protected] right away — we'll replace it or refund it at no cost to you, no return window restriction.

Contact us

Questions about a return? Reach us at [email protected].